Empathy is an essential skill in coaching clinicians and leaders in healthcare and beyond. Coachees often seek support from coaches on how to connect, understand, and respond accurately to their clients, colleagues, subordinates and patients. In this webinar we will review research conducted at Massachusetts General Hospital that proved that empathy can be taught and learned, and discuss the importance of empathy for coachees in multiple domains including healthcare and business settings. With a solid foundation in evidence-based research, this webinar will provide coaches with information and tips for supporting clients to refine and improve their empathic skills so as to be more effective in their clinical and business practices.